Privacy Policy

Effective Date: 14 October 2026
Website: https://boxandcross.com/

1. Introduction

Welcome to Box & Cross (“BXC,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information you share with us through our website, membership registrations, fitness trial forms, and other communication channels.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or interact with our fitness services.

2. Information We Collect

We may collect the following information when you use our website or services:

Personal Information: Name, email address, phone number, and other details submitted through enquiry forms.
Membership Information: Membership plan, selected training programs, registration details, and membership status.
Fitness Information: Fitness goals, training preferences, and relevant health information that you voluntarily provide for coaching or safety purposes.
Technical Information: IP address, browser type, device information, pages visited, and website usage data.
Communication Information: Messages and enquiries sent through phone calls, email, WhatsApp, or other communication channels.

Please avoid submitting sensitive medical information through general website enquiry forms.

3. How We Use Your Information

We may use your information to:

Respond to enquiries and membership requests.
Schedule free gym tours, trial sessions, and consultations.
Manage registrations, memberships, payments, and training programmes.
Communicate class schedules, updates, service announcements, and important notices.
Understand customer preferences and improve our website and services.
Send promotional offers and marketing communications where permitted and, where required, with your consent.
Maintain facility safety, prevent misuse, and comply with applicable legal obligations.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, measure performance, and support marketing activities.

You may manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

Where required, we will obtain consent before using non-essential cookies or tracking technologies.

5. Sharing of Information

We do not sell your personal information.

We may share relevant information with trusted service providers when necessary to operate our business, including:

Website hosting and maintenance providers.
Membership management and customer relationship management platforms.
Payment processors and billing service providers.
Website analytics and marketing service providers.
Communication platforms used to respond to enquiries.
Government authorities or other parties where disclosure is required by law.

Such sharing will be limited to what is reasonably necessary for the relevant purpose and subject to applicable legal requirements.

6. Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including business, contractual, accounting, and legal requirements.

7. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also withdraw consent where processing is based on consent or opt out of promotional communications.

Some information may need to be retained to fulfil legal obligations, resolve disputes, or complete legitimate business records.

To exercise your rights, please contact us using the details provided below.

8. Third-Party Websites and Services

Our website may contain links to third-party platforms or services. Their privacy practices are governed by their respective policies. Box & Cross is not responsible for the privacy practices of independent third-party websites.

9. Children’s Privacy

Our website is not intended to encourage children to provide personal information independently. Where services are offered to minors, registrations and participation must comply with applicable age requirements, parental or guardian consent requirements, and relevant safety procedures.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, technology, or applicable laws. Any revised policy will be published on this page with an updated effective date.