Terms and Conditions

Effective Date: 14 October 2026
Website: https://boxandcross.com/

1. Introduction

Welcome to Box & Cross (“BXC,” “we,” “our,” or “us”). These Terms & Conditions govern your access to and use of our website, fitness facilities, training programmes, trial sessions, and membership services.

By accessing our website, submitting an enquiry, registering for a trial, or purchasing a membership, you agree to these Terms & Conditions and any applicable membership agreement or facility rules.

If you do not agree with these terms, please discontinue use of the website and relevant services.

2. Our Services

Box & Cross offers fitness and performance training services, which may include:

Boxing and fight training.
Strength and conditioning programmes.
HYROX and hybrid performance training.
Personal coaching and fitness consultations.
Gym access, trial sessions, and membership packages.
Fitness events and community activities.

The availability of individual programmes, facilities, schedules, and membership benefits may vary.

3. Membership and Registration

Members must provide accurate, complete, and current information during registration.

By registering for a membership, you agree to:

Follow the applicable membership plan and its stated benefits.
Provide accurate contact and registration details.
Follow staff instructions and facility safety guidelines.
Use equipment and facilities responsibly.
Avoid conduct that threatens the safety, comfort, or rights of other members and staff.

Membership access is subject to successful registration, applicable payments, and any additional conditions communicated at the time of purchase.

Memberships are personal to the registered member unless otherwise expressly permitted by BXC.

4. Membership Fees and Payments

Membership prices, durations, inclusions, promotional offers, and payment terms will be communicated through the website or at the time of registration.

All payments must be made through the payment methods accepted by Box & Cross.

Any applicable taxes, additional charges, discounts, or promotional conditions will be communicated where relevant.

BXC reserves the right to revise future membership prices or introduce new plans. Changes will not override existing contractual commitments except as permitted under the applicable membership agreement and law.

5. Free Trials and Promotional Offers

Free trial sessions, introductory offers, and promotional memberships may be subject to eligibility criteria, limited availability, registration requirements, or specific validity periods.

Submitting a trial request does not automatically guarantee a confirmed booking.

Promotional offers cannot be combined with other discounts unless expressly stated. Any additional conditions will be communicated alongside the relevant offer.

6. Health, Fitness, and Personal Responsibility

Participation in exercise, boxing, strength training, conditioning, and other physical activities involves inherent risks, including muscle strains, falls, injuries, and other physical harm.

By participating, you acknowledge these risks and agree to:

Exercise within your individual capabilities.
Inform the relevant coach of any health conditions, injuries, or physical limitations that may affect safe participation.
Seek appropriate medical advice before beginning or changing an exercise programme when necessary.
Follow safety instructions and use equipment correctly.
Stop exercising and notify a coach if you experience pain, dizziness, breathing difficulties, or other concerning symptoms.

BXC may recommend modifying or discontinuing an activity where reasonably necessary for safety.

Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited.

7. Personal Belongings and Facility Use

Members are responsible for their personal belongings while visiting the facility.

Please use lockers and storage facilities responsibly and follow all posted rules.

Members must not damage, misuse, or remove equipment or property belonging to BXC or other individuals.

Any liability relating to lost or damaged property will be determined in accordance with applicable law and any valid, disclosed facility terms.

8. Code of Conduct

All members and visitors are expected to maintain a respectful and safe training environment.

The following may result in restricted access or other appropriate action:

Harassment, intimidation, discrimination, or abusive behaviour.
Deliberate damage to equipment or property.
Unsafe use of gym equipment or disregard for safety instructions.
Disruptive behaviour that affects other members or staff.
Unauthorised use of another member’s access credentials.
Conduct that violates applicable law or facility rules.

Where appropriate, BXC may suspend or terminate access in accordance with the membership agreement, applicable law, and fair procedures.

9. Membership Cancellation, Suspension, and Refunds

Membership cancellation, suspension, renewal, and refund conditions will be governed by the applicable membership agreement and the terms communicated at the time of purchase.

Members should contact Box & Cross directly to request a cancellation or suspension and obtain confirmation of any applicable notice period, fees, documentation, or eligibility requirements.

Refund requests will be assessed according to the applicable agreement and law. No blanket exclusion of refunds or statutory consumer rights is intended by this policy.

Any special terms relating to medical circumstances, temporary facility closures, promotional memberships, or unused sessions will be communicated where applicable.

10. Website Content and Intellectual Property

Unless otherwise stated, website content, including text, graphics, photographs, branding, logos, designs, and other materials, is owned by or licensed to Box & Cross.

You may access the website for personal, non-commercial purposes. You must not reproduce, distribute, modify, publish, or commercially exploit website content without prior written permission, except where permitted by law.

11. Website Accuracy and Availability

We make reasonable efforts to keep website information accurate and up to date. However, programme descriptions, schedules, pricing, images, offers, and facility information may change.

We do not guarantee uninterrupted or error-free website availability. We may update, maintain, or modify the website from time to time.

Nothing in this section limits rights or remedies available under applicable law.

12. Third-Party Services and Links

Our website may link to third-party websites, booking platforms, payment services, or communication tools.

These services may be governed by their own terms and privacy policies. Box & Cross does not control independent third-party services and is not responsible for their content or operations, except to the extent required by applicable law.

13. Limitation of Liability

To the extent permitted by applicable law, Box & Cross will not be responsible for losses arising from unauthorised use of the website, third-party service failures, or circumstances beyond its reasonable control.

Nothing in these Terms & Conditions excludes liability for fraud, wilful misconduct, negligence, personal injury, or any other liability that cannot legally be excluded or limited.

These terms do not affect any mandatory rights available to consumers under applicable law.

14. Privacy

Personal information submitted through our website or membership processes will be handled in accordance with our Privacy Policy.

Please review the Privacy Policy to understand how your information is collected, used, stored, and shared.

15. Changes to These Terms

Box & Cross may update these Terms & Conditions to reflect changes in services, operations, or applicable legal requirements.

Revised terms will be published on this page with an updated effective date. Where required, material changes will be communicated in an appropriate manner.

16. Governing Law and Disputes

These Terms & Conditions are governed by the laws of India, subject to applicable consumer protection laws and other mandatory legal requirements.

Any dispute will be addressed through good-faith discussions where possible. Where a dispute cannot be resolved amicably, it may be referred to the competent courts or authorities having jurisdiction under applicable law.